Culture eats strategy for breakfast, or so we've been told by Mr. Drucker and others. Coincidentally, I wholeheartedly agree. So, how does leadership maintain, let alone improve, its company culture in the face of the first pandemic of its size in the last
Of course, it will not be a one-size-fits-all approach, but the following are three suggestions I have seen work recently for several of our clients.
"I always feel like somebody's watching me" – Rockwell 1984
Admit it, this song is now stuck in your head (you're welcome!). It seems that employees are paying closer attention to company management than ever before. How you communicate, your style of communication, transparency, consistency, accessibility
During the pandemic, even those more introverted employees have felt isolated. A feeling of company connection goes a long way towards building loyalty, teamwork, and happy employees. And even though we are all interacting with our customers and clients more virtually now, those folks get it when your employees genuinely enjoy each other's company. So, what are we to do when we have been advised by the CDC to limit our group gatherings, and stand six feet apart, wearing masks - and many of our
Some of our clients have virtual Zoom lunches or happy hours. Some have encouraged employees to start book clubs or movie clubs and discuss the materials via Zoom. But ultimately, it is imperative that the tenured employees who get the company culture in our various geographic locations are empowered to lead by example, and given the freedom to illustrate the company's culture in the way they believe will be most effective.
This one is tricky. Most of our clients spent a fair amount of time earlier this year coming up with ways to effectively address Suggestion 1 and Suggestion 2. But over time, there is definitely a routine, we get comfortable, and inertia sets in. Don't be afraid to shake things up! While we all have some level of Zoom fatigue now, there is no magic number to try and hit per week or month. Likewise, if every company management communication looks identical background and
Ultimately, we will get through this, and while mention of the number 2020 may produce a zeitgeist-like gag reflex for most of us for a long time to come, for now, work-wise all we have is your own company's culture and co-workers. Protect it and each other.
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